Return Policy

1. refund eligibility

Refunds are available for products that meet the following criteria:

• Item must be unused and in original condition
• Original packaging must be intact and undamaged
• Proof of purchase (order confirmation or receipt) is required
• Return request must be submitted within the eligible timeframe

2. return time limits

Customers may request a return within 14 calendar days from the date of delivery.

Requests submitted after this period may not be eligible for refund unless required by applicable consumer protection laws. We recommend initiating your request as soon as possible after receiving your order.

3. how to request a return

To initiate a return, please follow these steps:

1. Contact our customer support team via email.
2. Provide your order number and reason for return.
3. Wait for confirmation and return authorization instructions.
4. Ship the item back using the provided instructions.

Unauthorized returns may not be accepted.

4. refund processing

Once your returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to the original payment method. Processing times may vary depending on your financial institution.

5. non-returnable items & exceptions

The following items are generally not eligible for return:

• Items marked as final sale
• Personalized or custom-made products
• Items damaged due to misuse or improper handling
• Products returned without original packaging

In cases of defective or incorrect items delivered by KERALITH, please contact us immediately for priority assistance.

6. customer service contact

If you have any questions regarding this Return Policy or need assistance with your request, please contact us:

KERALITH Customer Support
Email: [email protected]
Response Time: Within 1–2 business days
Website: keralith.it.com